Privacy Policy

1. Who We Are

This Privacy Policy applies to Viva Appliances, a US-owned and operated business located at:

4701 NW 79th Ave, Suite 06, Doral, FL 33166, United States
Phone: (786) 550-6769
Email: info@vivaappliances.com
Website: vivaappliances.com

By using our website or purchasing from us, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information You Provide Directly

• Account information: Name, email address, password (if you create an account)
• Order information: Billing name, billing address, shipping address, phone number, email address
• Payment information: We process payments through PayPal. Viva Appliances does not store your full credit card number, CVV, or bank account details on our servers. Payment data is handled directly by PayPal under their privacy policy.
• Communications: Messages you send us via email, contact forms, or phone

Information Collected Automatically

• Usage data: Pages visited, time on site, referring URL, clicks, searches
• Device data: IP address, browser type and version, operating system, screen resolution
• Cookies and tracking: See Section 5 for full details

Information from Third Parties

• Analytics data from Google Analytics (aggregated, anonymized)
• Advertising data from Google Ads and Microsoft Advertising (Bing)
• Order fulfillment data from our freight carriers

3. How We Use Your Information

We do not sell your personal data to third parties. We do not use your data for any purpose beyond what is listed above without your explicit consent.

4. How We Share Your Information

We only share your personal information with third parties in the following circumstances:

• Freight Carriers: We share your name, delivery address, and phone number with our freight/logistics partners solely to fulfill your order delivery.
• Payment Processor (PayPal): Payment details are transmitted directly to PayPal. We receive only a transaction confirmation ID.
• Analytics Providers: Google Analytics receives anonymized, aggregated browsing data. No personally identifiable information is shared.
• Advertising Platforms: Google Ads and Microsoft Advertising may receive conversion data (e.g., that a purchase occurred) for ad optimization purposes. This data is anonymized where possible.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Transfers: If Viva Appliances is acquired or merges with another entity, your data may be transferred as part of that transaction. You will be notified in advance.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies on vivaappliances.com. A cookie is a small file placed on your browser. Here is what we use:

You can manage your cookie preferences through the cookie banner displayed when you first visit our site, or through your browser's settings. Opting out of analytics and advertising cookies will not affect your ability to browse or purchase.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data transmitted between your browser and vivaappliances.com is encrypted using SSL (HTTPS).
• Secure Payment Processing: We do not store payment card data on our servers. All payments are processed by PayPal, which is PCI-DSS compliant.
• Access Controls: Access to customer data is restricted to authorized personnel only, on a need-to-know basis.
• Regular Monitoring: Our website and systems are regularly monitored for vulnerabilities.

While we take every precaution, no method of internet transmission is 100% secure. We cannot guarantee absolute security, but we are committed to addressing any breach promptly and notifying affected users as required by law.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law:

• Order records: Retained for 7 years for tax, accounting, and legal compliance purposes.
• Customer account data: Retained until you request deletion or close your account, plus up to 2 years thereafter for legal and fraud prevention purposes.
• Marketing email lists: Retained until you unsubscribe. You may unsubscribe at any time via the link in any marketing email.
• Analytics data: Anonymized aggregate data is retained for up to 26 months per Google Analytics defaults.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to our legal retention obligations.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us directly.
• Do Not Sell: We do not sell personal data. If you are a California resident under CCPA, you have the right to confirm this and to request disclosure of data categories collected.
• Data Portability: Request your data in a portable format where technically feasible.

To exercise any of these rights, contact us at info@vivaappliances.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child under 13, we will delete it immediately. If you believe we have inadvertently collected such information, please contact us at info@vivaappliances.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy on this page with the new effective date.
• For material changes, notify registered users by email.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.