Frequently Asked Questions

Guide to shipping across the US and support from our Doral, FL headquarters.

How is sales tax calculated?

Sales tax, where applicable, is calculated at checkout based on your delivery address and applicable state regulations.

What are your shipping rates?

Viva Appliances offers Free Shipping ($0.00) on all standard appliance orders to the all 50 states. There are no hidden freight fees.

Do you accept returns?

Yes. We accept returns on new and unopened items within 30 days. Standard returns are subject to a 15% restocking fee.

What happens if my item arrives damaged?

If an item arrives damaged, report it within 48 hours of delivery. No restocking fee applies to damaged or defective items, and return freight remains the customer's responsibility.